Parental Feedback

How do I let the school know my views?

Comments or Compliments - Are you really pleased with something the school has done?  Do you have a good idea for improving any aspect of school life?  Let us know! You can speak to us in person, send a letter or email us. The school will always welcome your feedback or comments. 

Concerns - Are you unhappy or worried about a school matter?  An informal discussion with the school would be the first step to resolving the situation.  Please make contact with the school as soon as you feel concerned.There are more formal complaint procedures where needed.

What do I do if I am concerned about something?
Sometimes you may feel things have gone wrong or perhaps you are unhappy about something that has happened.  It may be to do with your child’s progress, actions of a member of staff or another pupil’s conduct.  We know it can be difficult to question what a school is doing, but if you do not tell them what is worrying you, they cannot explain their actions or put things right.  Their support for you and your child will not lessen in any way.

What to do first
First of all speak to your child’s teacher who will deal with the issue or pass you on to someone more able to help you.

You can contact the school in person, by telephone, letter or email.  Most concerns or complaints will be sorted out quickly by putting something right, or by giving an extra explanation of the school's actions.

Making a complaint
If you are not satisfied with the response you receive to your concern you may wish to make a complaint.  Please see our Complaint Policy for further advice.

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Contact Us

Eccleston Mere Primary School

Saleswood Avenue, Eccleston,
St Helens, Merseyside WA10 5NX

Tel: 01744 734829
Email:
ecclestonmere@sthelens.org.uk

Mrs Susan Hesketh (Acting headteacher)

Mrs Amanda Noblett (Acting SENCO)

General Enquiries - Mrs Barrow (Office Manager)

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